On Line Dispute Resolution for Accessing Justice: The Way Forward

Abstract

As technology has changed the way the individuals interact, it has also changed the way to resolve the disputes. With technological advancements, a new notion of dispute settlement known as ‘Online Dispute Resolution’ (ODR) has emerged, changing the picture dramatically in few years especially after Covid. In India, Apex Court to lower courts are facing the problem of arrear of cases. In such a situation, ODR appeared as a ray of hope for millions of people waiting for justice. The emergence of Online dispute resolution in India can be both cost effective and less time consuming. It would further be beneficial to disputants which are left unheard because of various reasons either due to cost or time. ODR offers a practical solution to many of the challenges faced by traditional systems, particularly in the context of globalization and digital commerce. ODR, is at its nascent for the purpose of resolving disputes. Many ODR platforms have been established such as CADRE, SAMA, Centre of Online dispute resolution, AGAMI etc. NITI Aayog, in collaboration with Agami and Omidyar Network India etc.